Effective Date: 12/06/2025

Welcome to HACT – Health And Care Today (“HACT”, “we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our website, services, and appointment bookings. By accessing [Insert Website URL] (the “Website”), you agree to be bound by these Terms and our Privacy Policy.

1. Use of Our Services

HACT provides physiotherapy and related healthcare services through HCPC-registered professionals and/or members of the Chartered Society of Physiotherapy (CSP). All treatments are subject to clinical assessment, and we reserve the right to decline treatment if it is deemed clinically inappropriate or unsafe.

2. Appointments, and Cancellations

• Appointments may be booked online through the website, by visiting the clinic, by calling us during opening hours (07308400901/ 03332244922) and by email (info@healthandcaretoday.com)
• Cancellations with less than 24 hours’ notice may be subject to a cancellation fee.

Please refer to our Cancellation Policy [https://healthandcaretoday.com/cancellation-policy/] for full details.

3. Medical Disclaimer

All content provided on our website, including text, images, videos, blogs, and other materials, is for general informational purposes only. It is not intended to be medical advice, a professional diagnosis, or a substitute for consultation with a qualified healthcare provider.

You should not rely solely on the information presented on this Website for making healthcare decisions. Always consult your GP, physiotherapist, or other qualified health professional regarding any specific medical condition, symptoms, or treatment options.

If you are experiencing a medical emergency or severe symptoms, do not use this Website — call emergency services by dialling 999 or seek immediate professional medical assistance.

Use of this Website does not establish a patient–clinician relationship until you are formally assessed and accepted for treatment by one of our practitioners.

4. Intellectual Property

All Website content, including but not limited to text, graphics, logos, images, and software, is the property of HACT or its content providers and is protected under copyright, trademark, and other intellectual property laws. You may view, download, and print material from the Website for personal, non-commercial use only. Any other use requires our express written consent.

5. Data Protection

We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For details on how we collect, store, and process personal data, please review our Privacy Policy [https://healthandcaretoday.com/privacy-policy/].

6. Limitation of Liability

HACT will not be held liable for any indirect, incidental, or consequential damages resulting from your use of the Website or services. Our total liability for direct losses shall be limited to the amount paid by you for the services.

Nothing in these Terms excludes our liability for death or personal injury caused by our negligence.

7. Acceptable Use and Prohibited Activities

You agree to use our website lawfully and respectfully. You must not:

• Use the Website in any way that breaches any applicable local, national, or international law.
• Upload or transmit viruses, malware, or harmful content.
• Attempt to gain unauthorized access to the Website, servers, or connected systems.
• Impersonate any person or misrepresent your identity or affiliation with HACT.
• Use the Website to send spam, unsolicited messages, or promotions.
• Interfere with the proper working of the Website or disrupt service to other users.

We reserve the right to suspend or terminate your access if you violate these terms.

8. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Children and Minors

We welcome patients of all ages. However:

• Patients under the age of 18 must be always accompanied by a parent or legal guardian during appointments.
• Consent for assessment and treatment must be provided by the guardian on behalf of the minor.
• The accompanying guardian is responsible for all communications and decisions related to the minor’s care.

Please refer to our Chaperone Policy for further information.

10. Changes to These Terms

We may update or modify these Terms and Conditions from time to time to reflect changes in our practices or for legal compliance.

• Updates will be published on this page with a new effective date.
• Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

11. Contact us:

📧 Email: info@healthandcaretoday.com
📞 Phone: 07308400901/ 03332244922
📍 Address: 531 Hobmoor Road, Birmingham B25 8TH