At HACT, we are committed to providing high-quality, personalised physiotherapy services. To ensure fairness and availability for all our clients, we kindly ask that you respect our cancellation policy outlined below.
We understand that sometimes plans change or emergencies arise which means you are unable to attend an appointment. If you need to cancel or reschedule your appointment, please notify us 24 to 48 hours in advance.
To cancel or reschedule, please contact us by:
If you leave a message after hours, the time stamp of your message will be taken into account.
If you arrive late, your session may be shortened to avoid disrupting other scheduled appointments. You will still be charged for the full session.
We understand that emergencies and unforeseen circumstances happen. In such cases, exceptions to this policy may be made following discussion and agreement with your clinician.
Last-minute cancellations or no-shows prevent us from offering that appointment slot to another client in need of care. This policy helps us maintain the highest level of service for all clients.
Thank you for your understanding and cooperation.
