About Us

Your Partner in Healing and Active Care

Welcome to HACT

At HACT, we believe in a balanced approach to healing that blends advanced technology with compassionate, personalised care. Our mission is to be more than a clinic; we’re your partner in building a stronger, healthier you. Serving the community with a full spectrum of evidence-based therapies, HACT is proud to offer treatments designed not only to relieve pain but to enhance your mobility, strength, and overall well-being.

HACT team

Our Team

Director/ Lead Clinician

Poncy Xavier

Poncy is an advanced clinical practitioner who has 25 years’ experience in clinical practice, treating a wide variety of conditions. She has developed skills and knowledge in mental and physical health from her experience in the UK and overseas. She graduated from India as Physiotherapist in 1999. In 2008, she completed a Post graduate management course in Health and Social care from DeMonteford University. In 2024, she successfully achieved a Master’s degree (Msc ACP-Advanced Clinical Practitioner) from University of Birmingham.

 

Poncy has gained clinical experience in both inpatient and outpatient settings within the NHS and private sector. As a clinical educator, she supported the University of Birmingham with the interview process. Since qualifying, she has been working in the fields of orthopaedics, neurology, respiratory, falls rehabilitation and general rehabilitation. She has experience in a variety of physiotherapy specialties including falls prevention, balance re-training, post-operative rehabilitation and neurological rehabilitation. Having worked with older adults within her NHS caseload, she is experienced in falls prevention and rehabilitation including pre- and post-surgery clients.

 

As a clinician she practiced at an advanced level having completed masters degree modules in physical health assessments, palliative care and specialist rehabilitation. She worked as an advanced clinical practitioner in the NHS for 2 years (2022-2024) treating acute and long-term complex conditions by providing detailed assessments, diagnosis and formulating treatment plans based on each client’s condition and goals.

 

Poncy is highly emphatic and is passionate about helping clients return to full physical functioning. Dedicated to providing the best patient care possible through clinical expertise and listening to patients. The MHSc(Managing health and social care) course completion helped Poncy to move into operations and leadership too. The last 10 years she has been in Leadership role with Physiotoday, where her work focused on leading team, risk, audit and Governance processes. Poncy Xavier co-founded Physiotoday and leads the organisation. She is an experienced clinician, operational and risk manager, with a strategic mindset, and hopes to contribute more to the overall vision of excellent high-quality clinical effectiveness for top quality care in PhysioToday.

 Out of work she enjoys meditation, yoga, travelling, spending time with family and friends.

MSK Physiotherapist

Randall Fernandes

My name is Randall Francisco Fernandes and I received my degree in 2023 in MSc in Advanced Physiotherapy from Manchester Metropolitan University, Manchester. I currently work with Physiotoday as a Musculoskeletal Physiotherapist. I am a member of The Health and Care Professions Council (HCPC), Chartered Society of Physiotherapy (CSP), and a member of the BAME network, and have achieved my MSc in Advanced Physiotherapy with a Merit. “I like to stay up-to-date with the latest research to ensure evidence-based care, tailored to each individual’s needs”. When I’m not at work, I enjoy working out at the gym, watching football, going to live matches, heading to the bouldering centre for a climb and also playing badminton during weekends.

Finance Officer

Sandra Sebastian

My name is Sandra Sebastian and I received my Bachelors degree in B.Com Finance from Calicut university, Kerala, India and my Masters degree in 2024 in MSC international Business Management from Coventry University, UK. I currently work with Physiotoday as a Business Finance Officer. The best part of working at Physiotoday is the Support that colleagues give each other at work. When I’m not at work, I enjoy Music and learning new skills.

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Gemima McGuinness
February 4, 2026
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I had the place welcoming, and they were very thorough.
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Chris jefferies
February 3, 2026
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Great service, great results
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Nigel Sutheran
January 31, 2026
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Randall was most professional and treatment was appropriate. 100% happy would gladly recommend
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Conor Tarpey
January 8, 2026
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After a car accident I was treated for whiplash at HACT. My physiotherapist Randall was very attentive, knowledgeable, friendly and caring. He explained everything in great detail as we went along and provided me with plenty of information and stretches to aid my recovery and aside from the professionalism, he was very good to talk to making a stressful situation enjoyable. Thanks Randall and thank you HACT.
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Hamza
January 6, 2026
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Randal was amazing really helped giving stretches and exercises over the course of the sessions
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Aisha Hamedi
January 6, 2026
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Juhi Rehnuma has been extremely helpful and is a very kind hearted person. From day one, she has been a constant source of support and helped me immensely through the pain I was going through. Talking to her felt like speaking with a good friend. I will be forever grateful. Thank you so much juhi for everything.
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Caroline Byfield
January 6, 2026
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I had experienced my first car accident and ended up with a extremely bad back, neck and shoulder blade. I was advised that l needed physio and was directed to HACT. From the very first visit i was treated with respect, warmth and kindness. My physio's name is Randall and he did an amazing job. Although, I've not fully recovered, physically or emotionally, Randall has given me plenty of exercises and techniques to continue in my recovery. He was professional, knowledgeable and helpful. Thank you to HACT. Your compassion will always be remembered.
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Warren Rees
January 4, 2026
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I had physio at HACT for 8 weeks after a car crash and it helped get me back on track .Randall was incredibly helpful from day one knowledgeable supportive and genuinely cared about my recovery. Every session felt focused and effective. Could not recommend them enough if you want results and proper care.
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Phil Byrne
December 19, 2025
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After being involved in a car accident and suffering painful injuries I used HACT for my physiotherapy. I've had 3 sessions of physio with Poncy and can already feel significant improvement to the pain I was suffering. I plan to carry on using HACT for my recovery.
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